Terms of Service

These Terms of Service (“Terms”) govern your use of the Just One Home platform and websites operated by [legal entity name] (“Just One Home,” “we,” “us”). By creating an account, booking a service, or otherwise using the platform, you agree to these Terms.

1. What we do

Just One Home provides software that lets home-service businesses (“Providers”) run branded storefronts, take bookings, dispatch crews, message customers, and collect payment. When you book a service, your contract for that service is with the Provider, not with Just One Home. We provide the technology and payment facilitation.

2. Accounts

You are responsible for the accuracy of the information you provide and for activity under your account. Keep your credentials secure. You must be at least 18 years old to book services or create an account.

3. Bookings, pricing & payment

• Prices shown at booking are set by the Provider. Applicable taxes and fees may apply.
• Payments are processed by Stripe. By paying, you agree to Stripe’s terms. We do not store full card numbers.
• Where a Provider offers the “Done Right 48-hour guarantee,” the terms of that guarantee are set by the Provider; contact them to make a claim.
• Refunds, redos, and adjustments are handled by the Provider through the platform.

4. Cancellations & rescheduling

Cancellation and rescheduling windows are shown in your account and may vary by Provider. Requests inside a Provider’s cutoff may require contacting the Provider directly.

5. Acceptable use

You agree not to misuse the platform, including attempting to access accounts or data that are not yours, disrupting the service, or using it for unlawful purposes.

6. Providers and crews

Providers are independent businesses. Just One Home does not employ Providers’ crews and is not responsible for the quality, safety, legality, or outcome of services performed. Providers are responsible for their own licensing, insurance, and compliance.

7. Disclaimers & limitation of liability

The platform is provided “as is” without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted by law, Just One Home is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amounts you paid through the platform in the [12] months before the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8. Termination

You may stop using the platform at any time. We may suspend or terminate access for violation of these Terms or to protect the platform and its users.

9. Changes

We may update these Terms; material changes will be posted here with a new “last updated” date. Continued use after changes means you accept them.

10. Contact

Questions about these Terms: support@justonehome.app, [legal entity name], [mailing address].